1.1. What payment processors does Managed Missions work with?

For processing online donations, Managed Missions currently integrates with three payment processors. The payment processors are: Stripe, Vanco and PushPay. They are very simple to set up from within the "Account Admin" section of your Managed Missions organizations account. All online donations will be routed through your organizations payment processor eliminating the need for your trip participants to set up an account with a payment processor themselves. Each of the payment processors establishes their own transaction fees but Managed Missions does not receive a portion or charge their own transaction fee. Fee details can be found by navigating to the payment processors websites as listed below. Managed Missions is not affiliated with any of these payment processor and specific questions relating to their business should ask through them directly. 

Payment Processors Websites-

Stripe: https://stripe.com

Vanco: http://vancopayments.com

Pushpay: https://pushpay.com/

Additionally, ManagedMissions offers a URL redirect option for online donations should you choose to use a different system to collect your online donations.

1.2. What are the fees associated with the payment processors?

The fees charged by the payment processor are set by them. Stripe has offered a fee of 2.2% plus $.30 per transaction for Managed Missions customers. We do not have an affiliation with any of the payment processors and suggest reaching out directly to the them and checking out their website to learn more about them and their fees.

Payment Processors Websites-

Stripe: https://stripe.com

Vanco: http://vancopayments.com

 

1.3. Can I transfer donations from one participant to another?

You can most definitely transfer a donation from one participant to another. The process is quite simple and can be done by following the below steps.

From the Trip --> Fundraising tab, click on the green "+ Add Contribution" in the upper right:

Subtract From General Contribution/Team Member #1:

• Enter in the Donor Name or Choose Anonymous 
• Enter something in the Reference field to indicate a Transfer
• Enter the amount with a (-) minus sign to take the donation
• Import/Export and Comments fields can be used or  left blank - these are internal fields the team member will not see but can be used for admin purposes.

Add To General Contribution/Team Member #2:

• Still in the "Add Contributions" section
• Select the team member from the dropdown that you are transferring to
• Use the same donor name you entered on the negative contribution
• Enter the amount you just subtracted from step one
• Put something in the Reference field to indicate this was a Transfer
• Import/Export and Comments fields can be used or left blank - these are internal fields the team member will not see but can be used for admin purposes.

2.1. Can I print hard copies of Mission Applications?

You cannot print hard copies of the mission applications. However, you can download the responses in a CSV format which you can open within Excel. 

Downloading the responses to a mission application:

• Select "Account Admin"
• Select "Mission Apps" tab
• Hover over "Options" next to the mission application of your choice
• Select "Download Responses"

 

2.2. How can I send out my Mission Application for candidates to fill out?

After you have created your mission application, you will notice an "App URL" was generated. This can be found on the main "Mission Apps" tab. The best method to send the application to potential trip participants is to copy and paste the "App URL" into and email that you have composed and send out the URL. They will then be able to select the URL from their inbox and fill in the application.

 

2.3. Can I require deposits when applicants are filling out the Mission Application?

Yes, you can require a deposit on mission applications. However, this feature is only available if your organization is using Stripe! When creating the application, you can select the checkbox that says "Require a deposit from applicants". You will then have the opportunity to enter the amount that you would like to require.

 

2.4. How do the Deposit Discounts work on the Application?

Here is the outline of the process for how to add and use discounts for the deposit on the application.

1. On the deposit tab, click the "+ Add Discount" button.

2. Choose what type of discount you would like to apply.

3. Add as many discounts as you would like, however, only one discount will be able to be applied per application.

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Applicants will enter their discount code on the "Payment" screen of the application.  Early Bird discounts are applied automatically.

If an early bird discount is applied, the applicant can still enter a discount code to apply a different discount than the early bird.  This is helpful for leaders who are applying if you wish to eliminate the application deposit.

2.5. Can I delete the default questions on a Mission Application?

We understand that you probably have added custom questions to your mission application. You cannot delete the default questions on the mission application. However, they are not a required field that a interested trip participant must fill out.

2.6. Can I delete a Mission Application?

Yes, you can delete your mission application by following the steps below.

Deleting a Mission Application: 

• Select "Account Admin"
• Select "Mission Apps" tab
• Hover over "Option" on the mission application you would like to delete
• Select "Delete Application"

 

2.7. Can I delete Mission Application Responses?

You cannot delete mission application responses. The best method of organizing them is to select "Mark as Processed" on those that you wanted to delete. Then you can select to only show those applications that are "Unprocessed Responses".

 

 

3.1. Where is the URL that I give so that people can donate to my Public Profile?

Once your Public Profile has been created and successfully published, you will want to pass the link out to all your family and friends via email, social media or any other method. To find your Public Profile link, follow these instructions:

Finding Your Public Profile Link (For a Team Leader or Admin) -

• Select the Mission Trip
• Select the "Team Members" tab
• Select the team member 
• Select "Edit Public Profile" (located on the right sidebar)
• Locate the URL next to "This public profile is currently published at:"

 

 

 

Finding Your Public Profile Link (For a Trip Participant) -

• Select the "Public Profile" tab
• Locate the URL next to "This public profile is currently published at:"

 

 

4.1. Can I delete a Mission Trip?

Yes, you can delete your mission trip by following the instructions below:

Deleting a Mission Trip:

• Select "Mission Trips"
• Hover over "Options"
• Select "Delete Trip"

 

4.2. What should I do if I have one mission trip but multiple different teams attending?

Many organizations will have different teams attending different lags of a mission trip. Even though technically this is a single mission trip, the simplest way to manage all of these teams is to create a "Mission Trip" within Managed Missions for each separate team. The screenshot below represents what the final product would look like.

 

4.3. How long do past trips stay within Managed Missions?

Past mission trips will remain within Managed Missions forever. You can access them anytime by hovering over "Recent and Upcoming Trips" which will present a dropdown for you to select "Past" trips. Managed Missions will never delete or remove a mission trip from your account.

4.4. How do I access past trips?

You can access past trips from the main mission trip page. You can hover over "Recent and Upcoming Trips" which will present a dropdown for you to select "Past" trips. You can access these past trips forever, we will never deleted or remove a mission trip from your account.

 

5.1. Do you have an option for families to signup as one account?

5.2. Can I delete Trip Participants?

You cannot delete people from your database. However, you can make people "Inactive". Additionally, if they have any contributions you can transfer them to another team member. 

Making a Trip Participant Inactive:

• Select "Account Admin"
• Select "People" tab
• Enter Trip Participants Email Address
• Select "Search"
• Select the "Trash Can"
• Select "Make Inactive"

 

Selecting "Make Inactive":

6.1. I've created new Default Tasks, how come they are not appearing on my mission trips?

Newly created default tasks will only be applied to mission trips that are created after you have created the default task. Mission trips created before the default taks will not have the newly created default task.

6.2. Is it possible to assign a Default Task to just one individual?

It is not possible to assign default tasks to a single individual. They must be applied to the entire team.

7.1. Are donations made through Managed Missions tax deductible?

7.2. How can I process year-end statements?

Currently there is not a way to send out year-end statements within Managed Missions. The best method would be to export the contribution data and upload it into your organizations current financial system. To export the contribution data, follow these instructions below.

Exporting Contribution Data:

• Select "Account Admin"
• Select "Imports & Exports" tab
• Select "Export Contribution Data" (left sidebar tab)

 

8.1. Planning Center Integration

Go to Account Admin > Integrations > Planning Center Online. Once there you will be prompted to upgrade your account to include this feature. The cost to upgrade to the Planning Center Online integration is an additional $10/month. 




Once you have upgraded your account you will then be able to connect your Planning Center Online account.



After clicking "Connect Planning Center Online" if you are already logged in to Planning Center Online will be automatically connected, or you will be prompted to login to Planning Center Online to connect your account. 

When your account is connected you will be able to export your contributions (all contributions, online contributions, or manual contributions) from ManagedMissions to Planning Center Online. This will create a new batch in Planning Center Online. 

8.2. Does Managed Missions integrate with Fellowship One?

8.3. What other software does Managed Missions integrate with?

Managed Missions does not directly integrate with any 3rd party software. However, by going into the "Account Admin" section, you will have many options for exporting data out of Managed Mission into CSV format that you can easily upload into many 3rd party systems that your organization currently works with.

9.1. How can I customize Managed Missions?

You can customize the look and feel of Managed Missions to give users a familiar experience across your websites.

To customize Managed Missions:

• Select "Account Admin" 
• Select "Customize" (left sidebar)

 

9.2. What size should your custom logo be?

The following chart is the recommended sizes of images for customization:

Logo: 280px X 66px

Favicon: 16px X 16px

To upload a custom logo, favicon and CSS stylesheet:

• Select "Account Admin" 
• Select "Customize" (left sidebar)

 

10.1. What is an API and how does it work?

 

Managed Mission has several APIs available to you through your API Key. An API (Application Programming Interface) can be used to connect 3rd party systems, such as websites or applications, to the Managed Missions database. This does take a high level of technical ability and would be best suited for your organizations developer.

Using Managed Missions API you can:

• Create or Update Mission Trips
• Create or Update People
• Assign People to Mission Trips
• Get a list of all your Public Profiles
• Get a summary of all your upcoming Managed missions Trips

You can access the API documentation and your organization API key by:

• Select "Account Admin"
• Select "API" tab

 

11.1. Can I access sent emails through Managed Missions?

Unfortunately not at this moment. There is currently no way for you to access a sent folder to view your email message communication.

12.1. Can I change pricing plans whenever I want?

Yes, you are free to change your plan whenever you see fit. At Managed Missions, we want to grow with your organization so we have decided to give you the freedom to change plans any time without worrying about contracts.

13.1. What is the best method to contact Managed Missions for support?

The best method to contact Managed Missions is via email at support@managedmissions.com. This ensures that you will receive a prompt response and everyone on our team receives a notification.

13.2. Can I use Managed Missions for church camps, long-term missions or other events?

You can definitely try. If Managed Missions fits your organizations workflow and needs then most definitely go for it. Keep in mind that Managed Missions was created for short-term mission trips so you may find that some features are not conducive to what you are trying to do.